Recorded Sessions
7,230
week of May 11 – May 17, 2026
↑ +1,324 (22%)prev: 5,906
Engaged
3,116
43.1% of sessions
↓ −7.3ppprev: 2,975 · 50.4%
Deflection Rate
40.3%
of engaged sessions
↓ −9.2ppprev: 49.5%
Clicked Intercom
3,966
sessions that opened the Intercom widget
↑ +1,386 (54%)prev: 2,580 · 44.9%
Daily trend — May 4 – May 10, 2026
Daily trend — May 11 – May 17, 2026
Sessions
Engaged
Intercom clicks (dashed)
Self-served
Session funnel — May 11 – May 17, 2026
All sessions
7,230
100.0%
↓ 56.9% left without searching
Engaged
3,116
43.1%
Self-served
2,913
40.3%
Clicked Support
3,966
54.9%
↳ Went straight (no search)
2,652
36.7%
Outcome mix — both weeks