INTERCOM

Intercom

Support conversations — CX score, AI participation, handled-by breakdown, topics, and response times.

Conversations
3,944
May 11 – May 17, 2026
↑ +987 (33%)prev: 2,957
Avg CX Score
3.67
out of 5
↓ −0.036 (1%)
AI Participation
86.3%
% of convos with Fin AI
↑ +4.571 (6%)
Dropoff Rate
43.7%
avg handling 1.3h
↑ +3.857 (10%)
Conversation volume & AI participation — May 11 – May 17, 2026
CX score distribution (latest day)
Handled by (latest day)
Fin AI
386
Help Desk
114
Technical Support
26
Bot - data gathering
14
Bot
2
Top topics (latest day)
Missing tokens
129
Display tokens
129
help
116
SRP / seed / keys
87
Links to Help Center articles
84
recovery
80
Password troubleshooting
72
Imported accounts
72
Non-EVM
35
Stuck transaction troubleshooting
33
Top tags (latest day)
procedure account compromise61
auto translate macro37
state logs requested35
Auto-translation31
escalation check25
email redirect24
drop off conv bot data address check17
[MM Closing] Send before break11
drop off conv bot data address10
ticket fallback9
Context metrics — period avg
Reopen rate13.1%
First reply time1.3h
Auto-translated6.6%
From Smart Search0