HC_OVERVIEW

Help Center

General Help Center performance — sessions, traffic sources, top pages, and escalation.

Total Sessions
66,345
May 11 – May 17, 2026
↓ −3,999 (6%)prev: 70,344
Unique Users
59,309
avg 1.12 sessions / user
↓ −3,735 (6%)
Avg Pages / Session
1.5
depth of HC exploration
↑ +0.057 (4%)
Escalation Rate
6.1%
avg — sessions reaching support
↑ +1.7 (39%)
Sessions & unique users — May 11 – May 17, 2026
Escalation & wallet session rate — May 11 – May 17, 2026
Device split (latest day)
mobile
8,338
desktop
2,740
tablet
118
Traffic sources (latest day)
mobile app
5,704
(direct)
3,250
google
1,234
extension
567
bing
142
hubspot
57
chatgpt.com
45
chromewebstore.google.com
38
reddit.com
18
t.co
16
Top countries (latest day)
Nigeria
1,956
United States
1,029
Indonesia
881
Pakistan
689
Vietnam
609
India
494
Japan
339
Germany
279
Top landing pages (latest day)
Home
3,089
user guide secret recovery phrase password and private keys
1,708
multichain accounts
590
musd
581
basic safety and security tips for metamask
550
what is a smart account
299
how can i reset my password
286
account backup and sync
227